Legal information

Privacy Policy

Last updated: 1 January 2025

1. Data controller

petcaer.com LLC, Business Center Leonardo, 19B Bohdana Khmelnytskoho Street, Office 6, Kyiv, 01030, Ukraine; EDRPOU 35095771; hello@petcaer.com; +380 965 843 9198. Managing Director: Julia Meyer.

2. What we collect

Name, email, phone number, the text of your consultation request and your preferred contact time, plus technical data such as IP address, browser type and pages visited.

3. Why and on what basis

We use this data to answer consultation requests, arrange bookings, provide services and keep accounting records. The basis is your informed consent, which you may withdraw at any time, under the Law of Ukraine No. 3563-IX "On Personal Data Protection".

4. Cookies and analytics

Analytics and marketing cookies are set only after you consent in the cookie banner. Pre-ticked consent is not used. You may change your choice in your browser settings at any time.

5. Sharing and retention

Data is shared with hosting, email and analytics providers acting on our instructions, and with public authorities where the law requires it. We do not sell personal data. Requests are kept for no longer than 24 months unless a longer period is required by law.

6. Your rights

You may request access, correction, deletion or restriction of your data, object to processing and withdraw consent by writing to hello@petcaer.com. We reply within 30 days.

7. Security

We apply technical and organisational measures, including restricted access and encrypted transfer, to protect your data.

8. Complaints

Please contact us first. You may also complain to the State Service of Ukraine for Food Safety and Consumer Protection (Derzhprodspozhyvsluzha) or to the Ukrainian Parliament Commissioner for Human Rights. Consumer rights are protected under the Law of Ukraine No. 1023-XII "On Consumer Rights Protection".

9. Changes

The current version of this policy is always published on this page.